Privacy Policy

At Crabtree & Evelyn we understand and respect your concerns about privacy and security when shopping online. We are committed to maintaining and using your information responsibly. We collect information for one reason – to help serve you better.

What information is collected?

When you make a purchase, we collect your name, billing address, shipping address, telephone number, e-mail address and credit card information. However, for security reasons, we do not store your credit card information.

When you fill out a survey, enter a contest, sign up to receive information or ask to be on our e-mail distribution list, we collect your name, e-mail address, postal address, phone number and birth month. We may also maintain a record of your purchases from We do not knowingly collect information from children under the age of thirteen.

How is my information used?

The shipping and billing information you provide when you make a purchase allows us to process your order and answer questions about the status of your order.  When you fill out a customer survey online, we use the information you provide to learn more about our customers so we can continually improve our online store and your shopping experience. When you participate in a contest, sweepstakes or promotion online, Crabtree & Evelyn (and other participating companies, if any) may use the information you provide for such purposes as communicating with you about the event and notifying winners, even if you have chosen not to receive e-mail or mail from Crabtree & Evelyn prior to participating in the contest, sweepstakes or promotion. You may choose not to participate in contests, sweepstakes and promotions if you do not wish to receive information from Crabtree & Evelyn or other participating companies.

When you request that your name be added to our mailing list, we use the information that you provide to send you emails and mailings about our products, services and promotions.

Will my information be shared with third parties?

Crabtree & Evelyn does not sell or rent any personal information about our customers to any third party.  We may share the name, address and/or e-mail address of those customers who have chosen to participate in a contest, sweepstakes, promotion or survey with reputable third parties for the purpose of implementing our event. Those third parties may provide services such as mailing information about the contest, sweepstakes, promotion or survey, managing customer information, providing customer service, fulfilling promotional obligations and notifying winners. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail. We may also share the name, address and/or e-mail address of our customers who have requested that their names be added to our mailing list with reputable third parties who work with us to implement our mailing programs. Those third parties may provide services such as mailing information about our products and promotions, managing customer information, providing customer service and conducting market research. We do not authorise those third parties to make any other use of your information or to send you unsolicited mail.

With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal our customers’ personal identity.

Social Media

All personal information collected through our social media promotions and competitions (this includes Facebook, Twitter and Instagram) will be added to our database but will be kept private and will not be shared with any other parties.

If you would prefer not to receive our emails, please follow the removal instructions at the bottom of the next email that you receive from

You may also contact us as follows:

By email:
By Phone: +27 – 11 -792 7572
By Mail: PO BOX 787404

Please include your name and address as it appears on the email or postal mail you received from us and indicate ‘Do not contact me by (email)/(mail)’. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.

Does use cookies?

Cookies, or bits of information automatically stored on your computer’s hard drive, recognize your shopping preferences. We use cookies to personalize your online shopping experience and to keep track of your order as you browse and shop our online store. Your cookie also allows us to recognize you when you return to our site. Cookies do not store any personally identifiable information, such as your name, address or any financial information.

Can I ‘refuse’ cookies?

You can turn off cookies in your internet browser. Consult your browser’s ‘help’ section for instructions on how to disable cookies.

How is my personal information protected?

To protect the security of your online order information, Crabtree & Evelyn uses SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than While we implement the above security measures to protect your information, you should be aware that no data transmitted over the internet can be guaranteed to be 100% secure. Also for your security, we do not store your credit card information.

Does link to other sites?

For your convenience, may include links which will take you away from our site – to other web sites that are not under our control. These websites have their own privacy and security policies which you should review. Crabtree & Evelyn has no responsibility for linked web sites.

Changes to the Privacy & Security Policy

Crabtree & Evelyn may update our Privacy & Security Policy. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes.